At Alfred Fashion, we want you to feel confident and satisfied with every purchase. If for any reason you’re not happy with your order, please review our return and refund policy below.

1. Payment Method

We offer Cash on Delivery (COD) only. Refunds will be processed as described below, in accordance with this payment method.

2. Eligibility for Return

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition

  • All tags, packaging, and accessories are intact

  • The item is not a part of any clearance or final sale

Returns that do not meet these conditions may be declined.

3. How to Request a Return

To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide return instructions and coordinate the pickup, if applicable.

4. Return Shipping Costs

Return shipping charges may apply unless the return is due to a defective or incorrect item. These details will be clarified during your return request process.

5. Refund Process

Since we only accept cash on delivery, refunds will be issued in one of the following ways, depending on your preference and eligibility:

  • Exchange for another product of equal value

  • Coupon code or voucher for future use

 

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll arrange a replacement or appropriate solution at no extra cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as non-returnable or final sale

  • Items that show signs of wear, use, or alteration

8. Contact

For any return or refund-related inquiries, please contact us at [email protected].